Refund is only applicable in the event of receiving the item damaged or defective although we do our best to deliver our items in a perfect condition. Exchanges only can take place within 14 days of purchase date.All exchanged items must be unwashed, unworn, and undamaged, with all tags attached.All exchanged items must be accompanied by the return form and customs documents.The original items must be returned within 14 days of the exchange request. If the deadline has passed and we have not received the items to be exchanged, the price of the new items will be charged to the original payment method.