Returns & Refunds

1. Is a refund possible?
Yes, we provide refunds within 14 days. We strive to deliver all items in perfect condition, so items are checked first to make sure they are in the same condition as we sent out and then the refund process is proceeded. Incase we receive the item damaged or not the same condition as delivered, no refunds will be made. For online orders, you can return it with the courier same day received or you can request another courier for extra delivery fees to pick up your order within the 14 days. Please ensure the item meets the exchange and refund criteria outlined below.

2. Can I exchange an item?
Exchanges are possible within 14 days of the purchase date. Please ensure the item meets the exchange and refund criteria outlined below.

3. What are the conditions for an exchange or refund?

• The item must be unwashed, unworn, and undamaged.

• All original tags must be attached.

• The item must be accompanied by the return form and customs documents.

4. How long do I have to return the original item?
The original item must be returned within 14 days of the exchange request. If we do not receive the item within this timeframe, the cost of the new item will be charged to your original payment method.

5. What happens if I miss the return deadline?
If the 14-day deadline passes and we have not received the item, the price of the new item will be charged to your original payment method.

For further assistance, feel free to contact our customer support team!