1. Is a refund possible?
Yes, a refund is only applicable if the item received is damaged or defective. We strive to deliver all items in perfect condition, but in the rare case of an issue, we are here to assist.
2. Can I exchange an item?
Exchanges are possible within 14 days of the purchase date. Please ensure the item meets the exchange criteria outlined below.
3. What are the conditions for an exchange?
- The item must be unwashed, unworn, and undamaged.
- All original tags must be attached.
- The item must be accompanied by the return form and customs documents.
4. How long do I have to return the original item for an exchange?
The original item must be returned within 14 days of the exchange request. If we do not receive the item within this timeframe, the cost of the new item will be charged to your original payment method.
5. What happens if I miss the return deadline?
If the 14-day deadline passes and we have not received the item, the price of the new item will be charged to your original payment method.
For further assistance, feel free to contact our customer support team!
